What Is A Service Level Agreement For

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What Is A Service Level Agreement For

Service Description – The SLA requires detailed descriptions of each service offered in all possible circumstances, including processing times. Service definitions should include how services are delivered, whether the maintenance service is provided, what is the uptime, where dependencies exist, an overview of processes, and a list of all technologies and applications used. In a service-based SLA, all customers who work with the service provider benefit from similar terms. For example, a cable TV provider indicates the services it offers to all its customers, as well as the additional services or channels available as part of the package. A service level agreement (SLA) is an obligation between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the user of the service. [1] The most common element of an SLA is that services must be provided to the customer as contractually agreed. . . .

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