The SLA is the entire agreement defining the service to be provided, how it is supported, schedules, locations, costs, performance and responsibilities of the parties involved. Some examples of SLOs are system availability, support time, and application response time. A Service Level Objective (SLO) is a key component of a service level agreement (SLA) between a service provider and a customer. The agreement can include separate organizations or different teams within an organization Finally, slAs Service Level Agreements: an explicit or implicit contract with your users, which contains consequences of the execution (or absence) of the SLOs it contains. . . .